Privacy Policy

Okay, let’s be real. Nobody reads privacy policies for fun. You’re probably here because you’re about to order some ghee or achar and you just want to know your number isn’t going to end up somewhere weird. Fair enough.
So here’s the deal in plain words. When you buy from SM Desi Products, we ask for a few basic things, your name, phone number, address, that kind of thing. We need it to actually get the order to you. This page just tells you what we do with it after that, and what we don’t do with it either.

Information We Collect

Nothing crazy here. When you order or message us, we usually end up with:

Your name, phone number, and delivery address. Whatever you ordered and how you paid for it. Messages you send us on WhatsApp, our website, or Instagram. And a bit of technical stuff too, like what browser you’re using, but that’s more for our website to work properly, not really about you specifically.

That’s genuinely it. We’re a ghee and honey business, not some tech company hoarding data.

How We Use Your Information

Mainly we use it to get your order out to you and to keep you updated if anything changes.

  • We process your order and arrange delivery
  • We text or call to confirm details, or if there’s a delay
  • We reply when you write in with a question or a complaint
  • We occasionally mention a new product, but only if you’ve said that’s fine with you
  • Sometimes we look at feedback across orders to fix something that’s not working right

We’re not selling this to advertisers or building some profile on you. It’s used for what it’s meant for, running the business and helping you as a customer.

How We Protect Your Data

We’re honestly not a huge company with a security team, but we do take this seriously. Your order details are kept on systems only our own staff can access. We don’t leave that stuff lying around, and we only work with courier companies we’ve actually used before and trust.

Can any website promise nothing will ever go wrong? No, and anyone who says that is probably lying to you. What we can promise is that we’re not careless with it, and we treat your information the same way we treat our ghee, carefully, without cutting corners just to save time.

Sharing Your Information

We don’t sell your data. Full stop, no asterisk on that.

The only people who ever see your details are the ones who actually need to, like the courier delivering your order, or the payment company processing your transaction. If a government body legally asks for something, we’d have to comply with that too, but that’s about the only exception.

No data brokers. No random third parties buying customer lists. We don’t even know how that would work, honestly, and we’re not interested in finding out.

Cookies and Website Data

Yeah, like most websites, ours uses cookies. Small files that remember stuff, like what’s sitting in your cart, or which pages people actually visit.

It just helps the site run smoother. If cookies bother you, you can switch them off from your browser settings. Site might feel a little clunkier without them, but it’ll still work fine.

Your Rights

You can ask us what info we have on you. You can ask us to fix it if it’s wrong. You can ask us to delete it, and in most cases we can. And if you’d rather not get any marketing messages from us, just say so and we’ll stop.

None of this needs a formal request or anything, just message us.

Children’s Privacy

This isn’t really a kids’ website, our products and site are meant for adults. We don’t go out of our way to collect anything from children, and if somehow a child’s info ends up with us, let us know and we’ll take it down.

Changes to This Policy

Things change sometimes, maybe we add a new delivery city, or work with a different courier. If that happens, we’ll update this page instead of making a big announcement about it. Worth a glance every now and then if you’re the type who checks these things.

Contact Us

Got a question about any of this? Just message us, we actually read and reply.

We’re a small setup, not a call center with scripts. Whoever replies actually knows what’s going on with your order.